Guideline 1.5 rejection (Developer Information): what it means and how to fix it
Your Support URL doesn't lead to a working way to contact you.
What Apple is saying
Apple requires an easy way for users to reach you. The Support URL in App Store Connect must load and contain real contact information (an email address or contact form). Apps for regulated services may also need to show who provides them.
Common causes
The Support URL is broken, password-protected or redirects to a home page with no contact info.
The page is a placeholder or a social media profile.
The contact form doesn't work.
How to fix it
Make a simple support page with a contact email or a working form, and a short FAQ.
Put its URL in App Store Connect (App Information or the version's Support URL).
Load the URL on a phone in a private window to confirm it works.
Resubmit the same build.
Do you need a new build?
No.
Reply to App Review
Send this in Resolution Center (App Store Connect → your app → the rejected version) after fixing. Fill in the [brackets].
Hello,
Thank you for the review. We've updated our Support URL to [URL], which includes a contact form and email address. We've resubmitted the same build.
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